Glanton.com > About Us > Our Policies

Glanton Solutions’ Quality Policy exists to enable to achieve these aims and goals:

To continuously develop and promote our company’s reputation in being professional, innovative and effective
To provide an environment and opportunities for the development of all staff
To fulfil the agreed requirements of all with whom we interact
To identify the needs and expectations of existing and potential clients by continuously seeking feedback
To set and meet targets for the Company’s performance as part of the ongoing process of continuous improvement
To assist in, record and monitor the achievement of these objectives, the Company has a Business Management System for all those project related activities that affect the quality of our services. This system is based on the requirements of the Standard: BS EN ISO 9001

The implementation and participation in the Company-wide system, by all members of staff, is vital to its continuing success in giving confidence to clients. This policy and its procedures are regularly amended and reviewed in order to maintain their effectiveness in enhancing the Company’s performance

The Quality Assurance procedures defined in the system are mandatory for all staff, associates and sub-contractors and all are directly responsible for the quality of their own tasks and have adequate authority, training and resources to discharge them.

We recognise that our continuing success and reputation depends upon the supply of a high quality service and commits all staff to that end to ensure Client satisfaction.

Glanton Solutions Ltd recognises that everyone has their own unique contribution to make regardless of their gender, ethnic or religious background or their lifestyle. At the same time we also recognise that differences do exist and are a natural and welcome part of a diverse workforce and society.

Beyond this, to be truly inclusive requires the active elimination of discriminatory or disrespectful behaviour and the rejection of unlawful behaviour and harassment in the workplace.

We are committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation. This Policy aims to remove unfair and discriminatory practices within the Company and to encourage full contribution from its diverse community. The Company is committed to actively opposing all forms of discrimination.

The Company also aims to provide a service that does not discriminate against its clients and customers in the means by which they can access the services and goods supplied by the Company. The Company believes that all employees and clients are entitled to be treated with respect and dignity.

Glanton Solutions Ltd. is committed to providing and maintaining a healthy and safe working environment for all its employees, associates, sub-contractors and any other persons who may be affected by its activities. The overall responsibility for ensuring implementation of this policy lies with the directors.

We recognise the fact that good health and safety management has positive benefits to the organisation and that commitment to a high level of safety makes good business sense. We also recognise that health and safety is an essential function, and must therefore continually improve, update and adapt to changes. Similarly, Glanton Solutions Ltd. must also do what is reasonable to avoid or to minimise any adverse environmental impacts from its activities and promote and adopt environmental sustainability initiatives. The successful implementation of this policy requires the full support and active co-operation of all employees, associates and sub-contractors.

This statement applies to all premises and activities within the control of the company.

This policy serves to achieve the following objectives:

to ensure the health, safety and welfare of all its employees, associates and sub-contractors whilst at work
to safeguard the environment from the effects of the company’s activities
to identify hazards (the potential for harm), assess the risks (the likelihood of that harm being realised) and manage those risks
to ensure that employees, associates, sub-contractors and others are adequately informed of identified risks and where appropriate receive the relevant information, instruction, training and supervision
to understand, recognise and abide by the HSE policies and procedures of our customers when working at their premises
to maintain work equipment in a safe state and provide both safe systems of work and a safe working environment for employees, associates and sub-contractors
to maintain arrangements for ensuring safe use, handling, storage and transport of articles and substances
to maintain clear procedures for action to be taken in the event of an emergency
to prevent accidents and cases of work-related ill-health
to consult with employees, trade unions and others on health, safety and environmental matters
to monitor and review the effectiveness of the company’s arrangements and to implement improvements as appropriate
to encourage the development and maintenance of a positive attitude towards health and safety

When working for a client and incurring re-chargeable expenses we will follow the client’s policy for travel, accommodation and out-of-pocket expenses. Such expenses will be shown separately on any invoice and will be supported by receipts where possible. Charges are re-claimed at cost and there will be no handling charge added to any expenses incurred.

Payments

All invoices are payable on presentation unless specified otherwise.

All invoices that are not paid when due shall accrue interest from the due date
until the date payment is received at the rate of 5% above the base rate of the
Bank of England.

We reserve the right to add a 2% surcharge on payment made by credit card.

Refunds:

Modules:

We provide a 100% money back guarantee on purchases of modules provided a refund request is made within 10 days of purchase.

All Other Services:

No refunds are offered for work already performed in rendering any other services clients contract us to perform. Any money paid for services not yet received will be refunded to client upon receipt of a signed letter to the address on our contact page.