Glanton - Services - Health check, Assistance, Support

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Let Us Assist You On Your Next Project

Simple Assistance Packages

Our professional support and assistance packages are tailored for those customers who are looking for a technical partner to provide support services on an ongoing basis for their business critical web applications. You get the peace of mind knowing that our team of specialists are available to help you implement, maintain and configure your web applications to the highest standards.

STEP 1

Whether your a new client starting out with us or just looking for a second opinion, a Health Check is a vital part of our preferred practice to getting a full assessment of your system.

A Health Check is a comparison of your installation against Glanton's best practice based upon our years of experience supporting large scale sites. We will optimize your installation, assess your systems strengths and advise on improvements.

STEP 2

Assistance Hours are pre-paid blocks of time that provide a simple way for us to quickly step in and help you when you need it for smaller ad-hoc tasks.

This encompasses technical support, training, design, content management, upgrades, modules installs or even smaller based projects. Assistance block hours are a 'win-win' because it allows us to respond to your needs fast, and you save money because we offer a standard much lower rate.

STEP 3

Whether we have completed your project or you backup with your pre-existing systems, let Glanton be your technical partner and support your software installation.

We'll review and monitor your site to ensure it stays healthy and are on standby to help you should anything go wrong. With our Bronze, Silver and Gold Support packages, you can select your response times, assistance level and renewal period to obtain the best rate for your business.

Have a question? Not quite sure what to do next? Contact us today.

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Project Identification & Strategy

Glanton offers full service project implementation strategy. Often to start your project, we start with you. We look at where the business value lies in your initiatives and help guide you through the innovation and change management processes required to get you there.

While change requires structure, innovation requires iteration, so we like to lay out a traditional project management plan then allow you to take an agile assistance approach on the items that matter most, with our fixed priced assistance packages.